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Perfection Engineering Corporation

Shipping, Return & Refund Policy

Clear delivery timelines, simple return guidelines, and reliable support for machinery and equipment orders across India.

Order Processing

Orders are processed within 2-5 business days after confirmation.

India Delivery

Safe and timely delivery of machinery and equipment across India.

10-Day Return Window

Eligible return requests must be raised within 10 days of delivery.

Shipping Policy

At Perfection Engineering Corporation, we ensure safe and timely delivery of all machinery and equipment across India.

Order Processing

  • Orders are processed within 2-5 business days after confirmation.
  • Processing is carried out during working days, Monday-Saturday.
  • Customized or made-to-order machines may require additional production time.

Shipping & Delivery

  • Delivery timelines depend on product type, availability, and location.
  • Customers will receive tracking details once the order is dispatched.
  • Delays may occur due to logistics issues or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, are clearly communicated during quotation or checkout.
  • Additional local taxes or charges, if any, will be borne by the customer.
Important Note: Customers must provide accurate shipping details to avoid delays or failed delivery.

Return, Replacement & Refund Policy

Eligibility for Returns

We accept returns under the following conditions:

  • Product is damaged during transit.
  • Product has a manufacturing defect.
  • Incorrect product is delivered.
  • Non-defective return requests are also accepted, subject to approval and applicable charges.
Return requests must be raised within 10 days of delivery.

Return Conditions

  • Product must be unused and in original packaging.
  • Proof of purchase is required.
  • Customers must provide clear images or videos of the issue.

Return Method

  • Returns are processed via courier or pickup, depending on location and feasibility.
  • Customers will be informed of the return method after request approval.

Return Shipping Charges

  • If return is due to our error, there is no cost to the customer.
  • If return is for non-defective reasons, the customer bears the return shipping cost.

Non-Returnable Items

  • Customized or made-to-order machines, unless defective.
  • Used or installed equipment.
  • Products damaged due to misuse or improper handling.

Replacement Policy

  • Approved cases will be replaced at no additional cost.
  • Replacement timelines depend on product availability.

Refund Policy

  • Refunds are processed after inspection and approval.
  • Refund timeline is 7-10 business days.
  • Refunds will be issued via the original payment method or bank transfer.

Order Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order.
  • Once the order is processed or dispatched, cancellation may not be possible.